FAQ

Ervanique™ · Help Center

Questions? Let’s make things clear.

Find helpful information about Ervanique™ pet products, sizing, materials, orders, payment, processing, shipping, tracking, returns, refunds, and customer support.

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Products &
Pet Care
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Orders &
Payment
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Shipping &
Tracking
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Returns &
Refunds
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Section 01

Products & Pet Care

01 Who operates Ervanique™?

Ervanique™ is owned and operated by Shanghai Liganliu Network Technology Co., Ltd.

02 What does Ervanique™ sell?

Ervanique™ offers pet lifestyle products designed for everyday comfort, play, enrichment, feeding, organization, and travel.

Our product direction includes pet beds, pet houses, sofa-style beds, interactive toys, scratchers, puzzle toys, cat trees, feeding accessories, travel organizers, carriers, and other practical pet essentials.

03 What are the main Ervanique™ collections?

Sleep & Lounge includes pet beds, soft pet houses, round nests, and sofa-style resting spaces.

Play & Enrich includes scratchers, puzzle toys, interactive toys, spring toys, and cat trees.

Everyday Essentials includes feeding, storage, travel, organization, carrier, and vehicle accessories.

04 Will every pet product look exactly like the photographs?

Products are intended to correspond closely with the applicable product images and descriptions.

For soft textile products, plush toys, wood-based products, and other items made with flexible or textured materials, minor differences in stitching, surface texture, color tone, shape, or positioning may occur.

05 How do I choose the right size for my pet?

Please review the dimensions and recommended pet-size information shown on the applicable product page before ordering.

For beds, houses, carriers, and other size-sensitive products, we recommend measuring your pet and comparing those measurements with the listed product dimensions.

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Section 02

Orders & Payment

06 How long does order processing take?

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.

07 What payment methods can I use?

Available payment methods are displayed during checkout before payment is completed.

Please complete payment only through the official Ervanique™ checkout process.

08 Can I cancel or change an order?

Please contact customer support as soon as possible.

We will make reasonable efforts to cancel or update an order before fulfillment begins, but changes cannot be guaranteed after processing or fulfillment has started.

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Section 03

Shipping & Tracking

09 How long does standard U.S. delivery take?

Estimated carrier transit time for supported United States destinations is generally 10–15 business days after dispatch.

This estimate begins after the order has been processed and handed to the applicable shipping carrier.

10 How much does shipping cost?

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

11 Where are orders shipped from?

Depending on inventory availability, product location, destination, and fulfillment arrangements, orders may be shipped from designated fulfillment facilities or logistics partners.

Shipment origin may differ from our registered business address.

12 Will I receive tracking information?

Once an order has been dispatched and tracking information becomes available, shipment or tracking details will normally be provided using the contact information associated with the order.

13 What if tracking stops updating?

Contact service@ervanique.com with your order number.

Our customer-support team will review the shipment information available for your order.

14 What if tracking says “Delivered” but I cannot find my package?

Check the delivery area, mailbox, household members, building reception, neighbors, and available carrier information where appropriate.

If the parcel still cannot be located, contact customer support for further review.

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Section 04

Returns & Refunds

15 What is the return period?

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions stated in our Return & Refund Policy.

16 How do I request a return?

Email service@ervanique.com with your order number, the item you wish to return, the reason for the return, and relevant photographs or video where appropriate.

17 Where should I send my return?

Please do not automatically send merchandise to our registered business address.

After your return request has been reviewed and approved, customer support will provide the applicable return warehouse address and return instructions.

18 Who pays for return shipping?

Customers are generally responsible for return shipping costs on preference-based returns.

If a confirmed issue was caused by an error attributable to us, an appropriate solution will be provided without requiring the customer to bear additional costs caused by that error.

19 How long does an approved refund take?

After an approved return has been received and inspected, an eligible refund is initiated to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time to post the credit to your account.

20 What if my item arrives damaged or incorrect?

Contact us promptly with your order number and relevant photographs or video.

After review, we will provide the appropriate replacement, refund, reshipment, or return solution where applicable.

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Section 05

Customer Support

22 What should I include when contacting support?

For order-related support, please include your order number and the email address used during checkout.

If your request concerns a product issue, include a clear description and photographs or video where appropriate.

23 Where can I learn how personal information is handled?

Please review our Privacy Policy for information about how personal information is handled in connection with the store.

Still Need Help?

We’re here when you need us.

Contact Ervanique™ customer support with your order number or a clear description of your question. Customer service is available daily from 8:00 AM to 10:00 PM.

Contact Customer Support
Company Details

Business Information

Ervanique™
Brand Name Ervanique™
Legal Company Name Shanghai Liganliu Network Technology Co., Ltd.
Owner / Legal Representative Xu Meixia
Business Address No. 24 Yangxin East Road, Pudong New Area, Shanghai, China
Customer Support Email service@ervanique.com
Customer Support Phone +86 132 4791 8517
Customer Service Hours 8:00 AM – 10:00 PM Daily