Ervanique™ is owned and operated by Shanghai Liganliu Network Technology Co., Ltd.

By accessing our online store, creating an account where available, or submitting an order, you agree to these Terms and the store policies applicable to your use or transaction.

If you do not agree with these Terms, please do not use the website or submit an order.

To make a purchase, you must be at least 18 years old or have reached the legal age required to enter into a binding purchase agreement in your place of residence.

If you have not reached the applicable legal age, you may use the store only with the involvement and permission of a parent or legal guardian.

If customer-account functionality is available and you create an account, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials.

Please contact us promptly if you believe your account has been accessed or used without authorization.

We make reasonable efforts to present product descriptions, photographs, dimensions, weight, materials, pricing, features, and availability accurately.

Ervanique™ focuses on thoughtfully designed pet lifestyle products, including pet beds and houses, scratchers and cat trees, interactive and puzzle toys, feeding and storage accessories, travel products, carriers, and other practical pet essentials.

Product color may appear different because of photography, lighting, screen settings, display calibration, and similar factors.

Measurements and weights may also be subject to reasonable manufacturing or measurement variation.

Submitting an order constitutes an offer to purchase the products included in that order.

An automated order confirmation acknowledges that the order request was received, but does not necessarily mean that the order has been finally accepted or dispatched.

Payment verification, inventory review, fraud-prevention checks, and fulfillment checks may be completed before an order is accepted or shipped.

We may refuse, limit, or cancel an order where reasonably necessary because of:

• Payment failure or unsuccessful verification.
• Suspected unauthorized, fraudulent, or abusive activity.
• Unavailable inventory.
• An obvious or material pricing or product-information error.
• Legal or shipping restrictions.
• An inability to fulfill or deliver the order.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

Store prices are displayed in U.S. dollars (USD) unless another currency is clearly displayed.

Before payment is submitted, checkout displays the applicable product prices, shipping charges, taxes where applicable, discounts, and final order total.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable transaction.

Available payment methods are displayed during checkout.

Additional information is available on our Payment & Security page.

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotions, or unusually busy periods, processing may require up to 5 business days.

For standard shipping to supported United States destinations, estimated carrier transit is generally 10–15 business days after dispatch.

Processing time and carrier transit time are separate periods.

Delivery estimates are not guaranteed arrival dates. Available shipping methods and applicable shipping charges are displayed during checkout.

Full information is available in our Shipping Policy .

Eligible products may be returned within 30 calendar days after confirmed delivery , subject to the applicable return requirements.

After an approved return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit.

No restocking fee is charged for an approved return.

Return-shipping costs and original-shipping treatment depend on the reason for the return.

Full information is available in our Return & Refund Policy .

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from the applicable product description, please contact us within 7 calendar days after delivery.

Include your order number and relevant photographs or video showing the product, issue, packaging, and shipping label where appropriate.

After a problem attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution without requiring the customer to bear additional costs caused by that error.

Change or cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to assist before fulfillment begins, but a change or cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Promotional offers and discount codes may be subject to expiration dates, eligibility requirements, minimum purchase amounts, product exclusions, availability, usage limits, or other conditions presented with the applicable offer.

Unless otherwise stated, promotions cannot be redeemed for cash and may not be combined with other offers.

Promotional discounts should be applied and verified before checkout is completed.

Products should be used lawfully and in accordance with the applicable product description, specifications, care information, and safety instructions.

Many Ervanique™ products are designed for pet rest, play, scratching, enrichment, feeding, travel, storage, or everyday pet care.

Customers interested in unusually large orders, wholesale purchasing, or commercial resale should contact us before ordering so availability and applicable conditions can be confirmed.

Purchasing Ervanique™ products for resale does not authorize any person or business to represent itself as an official Ervanique™ distributor, agent, representative, partner, or authorized retailer without prior written permission.

The Ervanique™ name, branding, website design, graphics, photographs, product presentation, written content, original design concepts, illustrations, distinctive product forms, and other original store content are owned by, licensed to, or otherwise lawfully used by the store operator, to the extent protected under applicable law.

You may use the website for personal shopping and other lawful, noncommercial purposes.

Store content may not be copied, republished, modified, distributed, reproduced, manufactured from, or commercially exploited without authorization, except where applicable law permits such use.

If the website allows you to submit a review, photograph, comment, video, or other content, you are responsible for ensuring that your submission is accurate, lawful, and does not infringe another person’s rights.

By voluntarily submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, and display that content for operating, promoting, and improving the store, subject to applicable law and our Privacy Policy.

We may decline or remove content that is unlawful, fraudulent, threatening, abusive, misleading, infringing, contains sensitive personal information, or is unrelated to the relevant product or service.

You may not use the website to:

• Commit fraud or engage in unlawful activity.
• Submit false, misleading, stolen, or unauthorized payment information.
• Interfere with website security, operation, availability, or performance.
• Introduce malicious code or attempt unauthorized access.
• Collect information about other users without authorization.
• Infringe intellectual-property, privacy, publicity, or other legal rights.
• Misrepresent your identity or relationship with Ervanique™.

We may restrict access, cancel affected orders, suspend accounts where applicable, or take other reasonable action when prohibited activity is identified.

Our store uses Shopify and may rely on third-party payment, shipping, fulfillment, analytics, advertising, communication, security, and other service providers.

The website may also contain links to third-party websites or services.

Third-party products, services, content, availability, privacy practices, and other activities may be governed by their own terms and policies.

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier interruptions, transportation restrictions, labor disruptions, government actions, customs delays, infrastructure failures, widespread technical outages, or similar events.

Where such an event affects an order, we will make reasonable efforts to communicate available information and provide an appropriate solution under the circumstances.

To the extent permitted by applicable law, the website and store services are provided without warranties beyond those expressly stated or legally required.

To the fullest extent permitted by applicable law, the store operator is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from website use, a transaction, or product use.

Nothing in these Terms excludes or restricts consumer rights, remedies, warranties, or liabilities that applicable law does not permit to be excluded or restricted.

These Terms and purchases made through the store are subject to applicable law, including any mandatory consumer-protection rights that apply based on the transaction or customer’s location.

If a dispute arises, we encourage customers to contact customer support first so the parties can attempt to resolve the matter in good faith.

Nothing in this section prevents either party from exercising rights or remedies available under applicable law.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure to enforce a provision does not necessarily waive the right to enforce that provision or another provision later.

We may revise these Terms when our services, business practices, technology, product offerings, store policies, or applicable requirements change.

The current version will be posted on this page with an updated revision date.

Unless applicable law requires otherwise, the version in effect when an order is submitted generally applies to that transaction.